Complaints and Concerns FAQs

Complaints and Concerns: Frequently Asked Questions
Should I file a complaint or a report?
“Complaints” and “reports” are two different processes for submitting a concern about a College Member. It is important to know the difference before choosing which one to submit.

A complaint triggers a formal process where the Complainant and Member are both parties to the complaint. Regarding the complaint process:

The Complainant must provide their name and contact information.
The Complainant is kept abreast of the progress of the complaint and receives a written decision at the end of the process.
The Complainant generally has the opportunity to reply to the Member’s response to the complaint.
There are set timelines for the College to decide complaints (150 days – though this can be extended).
When the final decision is released, Complainants and Members have the chance to ask an independent tribunal, the Health Professions Appeal and Review Board, if they are not satisfied with the outcome. This does not apply if the ICRC’s decision is to refer the matter to disciplinary or incapacity proceedings, as the matter is still in progress at the College.
To file a complaint, fax, e-mail or mail us a completed complaint form, which can be found on the Filing a Complaint page of our website.

A report is information that an individual wishes or is required to bring to the College’s attention.  Regarding reports:

The reporter is not a party to the investigation and decision-making process.
The College will consider the matter, and may ask the reporter for additional information; however, the reporter is generally not provided with updates or the result.
There is no set time for investigating a report, and there is no opportunity to request a review […]

By |June 15th, 2017||Comments Off on Complaints and Concerns FAQs

Complaints and Concerns

Complaints and Concerns
The College of Registered Psychotherapists of Ontario regulates its Members in the public interest. It is the responsibility of the College to investigate and address complaints and reports about Registered Psychotherapists, and to prevent non-members from using the title “psychotherapist” or holding holding themselves out as psychotherapists.

This page contains information about what the College does with complaints or concerns about individuals.

Filing a Complaint About a Member

Complaints and Concerns of Sexual Abuse

Reports About Members

The Discipline Process

Discipline Hearings

Incapacity Proceedings

Concerns About Unregulated Individuals

Frequently Asked Questions


By |June 14th, 2017||Comments Off on Complaints and Concerns

Practice Advisory Service and FAQs

Practice Advisory Service
CRPO offers a practice advisory service that Registered Psychotherapists (RPs) can connect with in order to discuss matters relating to professional practice, ethics and standards. Members of the public are also welcome to contact the service to learn more about the practice of psychotherapy and professional regulation. By connecting with the practice advisory service, RPs and the public will be provided with helpful information and resources.

The structure of the practice advisory service has recently changed so that RPs can be matched with a Practice Advisor of a related professional background. Our six Practice Advisors are fellow RPs with extensive clinical experience.

RPs and members of the public who have practice-related questions, who are facing ethical conundrums, or who simply want to discuss professional practice, are invited to connect with an Advisor by:



Phone: 416-525-8229
Concerned about a particular Member’s practice?
The practice advisory service is designed to provide information and resources to Members and the public about professional practice. If you have a complaint or concern about a particular Member’s practice, please contact
Limitations of the Practice Advisory Service
The practice advisory service is meant to be an educational resource. Information provided by the College or the College’s Practice Advisors is not intended to replace the advice of a lawyer, expert in professional practice or other appropriately qualified professional. If you have specific concerns about your professional obligations, please consult with a qualified professional.

The College retains records of your communications with the practice advisory service, mainly to ensure the quality of the service and to inform the development of Member resources. The communications will remain confidential and will only be shared if the information in the communications is deemed relevant to a proceeding before a College committee.
Practice Advisory FAQs
The […]

By |May 3rd, 2017||Comments Off on Practice Advisory Service and FAQs

Transfer to Inactive/Return to Active Practice

Transferring to the Inactive Category – RP to RP (Inactive)
Inactive Members are individuals who, for one reason or another, are not currently engaged in the practice of the profession or need to take an extended leave from active practice, but wish to maintain membership with CRPO.

There are many reasons a Member may wish to take an extended break from practice. A break might facilitate management of a personal crisis such as illness, bereavement or caretaking of a family member with a serious illness or injury, military deployment, extended travel, relocation out of province or overseas, sabbatical, etc.

A Member should carefully weigh their options before applying to transfer into this category since Inactive Members are prohibited from:

providing or supervising direct client care;
providing supervision; and
making any claim or representation to having any competence in psychotherapy.

Members in the Inactive category must use the appropriate title: Registered Psychotherapist (Inactive) or the acceptable abbreviated form, RP (Inactive).
Ordinarily, CRPO charges a fee of $78 +(HST) when a Member applies to transfer from one category of membership to another; however, this fee is waived for transfers into the Inactive category. The annual membership fee for a Member who transfers into the Inactive category during the renewal period is $286 (+HST).
 Note: CRPO does not provide any credit, refund or reimbursement to a Member who moves from RP status to Inactive at any point through the membership year, which runs from April 1 – March 31.

Renewal of Membership
If you would like to switch to the Inactive category for the upcoming 2017-18 membership year, you must notify CRPO in writing no later than March 2, 2017 and everything needs to be complete with your renewal (i.e. complete and upload the Transfer form to your […]

By |January 10th, 2017||Comments Off on Transfer to Inactive/Return to Active Practice

About Us

About CRPO
The College of Registered Psychotherapists of Ontario (CRPO) regulates its Members in the public interest. CRPO is established under the Psychotherapy Act, 2007 and the Regulated Health Professions Act, 1991 (RHPA). Only Members of CRPO can use the protected titles “psychotherapist” and “Registered Psychotherapist”, along with the professional designation, RP.

CRPO fulfills its mandate to protect the public interest by:

developing, establishing and maintaining requirements for registration and renewal;
developing Professional Practice Standards for Registered Psychotherapists and the Code of Ethics;
ensuring the ongoing competence of Members through the Quality Assurance program;
holding Members accountable for their conduct by investigating and addressing all complaints;
maintaining a Public Register of Members;
taking action to prevent non-Members from using restricted titles; and
providing funding for therapy and counselling in the event a client is sexually abused by an RP.

More details about the specific objects of the College are set out in section 3 of the Health Professions Procedural Code.
Mission, Vision and Values
MissionTo develop standards and procedures to regulate psychotherapists in the public interest, striving to ensure competent and ethical practice within a professional accountability framework.

VisionLeadership in professional self-regulation, dedicated to the principles of excellence, fairness, openness, responsiveness and respect for diversity.

ValuesLeadership, Excellence, Accountability, Equity, Integrity, Teamwork, Respect, Openness
CRPO is governed by a Council of nine elected Members and as many public members as are appointed by the Lieutenant Governor-in-Council in accordance with section six of the Psychotherapy Act, 2007. The Council and its committees make decisions related to registration requirements, standards of practice, continuing professional development and the professional conduct of Members, along with developing and monitoring regulations, policies and business systems for CRPO. Council’s duties are supported by a number of statutory and non-statutory committees, as well as by CRPO staff.

Read more […]

By |December 19th, 2016||Comments Off on About Us

Mandatory Reporting

Reports About Members
In some situations, a person is legally required to report information to the College about a Member. These mandatory reporting scenarios include:

a regulated health professional has reasonable grounds to believe that a Registered Psychotherapist has sexually abused a client;
a person who operates a facility where a Registered Psychotherapist practises has reasonable grounds to believe that the RP is incompetent, incapacitated or has sexually abused a client;
a person terminates an employment or business relationship with a Registered Psychotherapist for reasons of professional misconduct, incompetence or incapacity;
a Registered Psychotherapist has reasonable grounds to believe that another RP has practised unsafely.

If one of the above applies, promptly submit a report in writing to the College, to the attention of the Registrar. Detailed requirements for making a mandatory report are set out in sections 85.1-85.6 of the Health Professions Procedural Code.

For a list of these and other mandatory reporting obligations, please review Mandatory Reporting Obligations for Registered Psychotherapists.

Aside from mandatory reports, a person may wish to bring information to the attention of the College without filing a formal complaint. Please see “Should I file a complaint or a report?”.
Mandatory Self-Reporting
One requirement of being a member of a regulatory body is self-reporting certain events to the college. The following is a list of items that Members needs to disclose to CRPO:

A finding of guilt in relation to any offence in any jurisdiction.
A finding of professional misconduct, incompetence or incapacity (or any similar finding), made by another regulator in any jurisdiction.
Any  current proceeding for professional misconduct, incompetence or incapacity made by another regulator in any jurisdiction.
A finding of professional negligence or malpractice in any jurisdiction.
A refusal by a regulatory […]

By |August 29th, 2016||Comments Off on Mandatory Reporting

Council Elections

Council Elections 
Executive Committee Elections September 7, 2017
Elected by Council, Executive Committee provides strategic direction and financial oversight, and engages in policy development.  In certain circumstances, it may act on behalf of Council.   The Committee consists of five Council members, comprised of three professional (elected) members, and two public members who are appointed by Order-in-Council by the government of Ontario.

Council will conduct election of members to Executive Committee at its September 7, 2017 meeting.  The names of nominees are posted online as they are received.

The following members are nominated for the position of President:

Andrew Benedetto

The following members are nominated for the position of Vice-President:

Andrew Benedetto
Malcolm MacFarlane

The following members are nominated for a position as a Member (at large) of Executive Committee:

Andrew Benedetto
Carol Cowan-Levine
Mary Kardos-Burton
Sheldon Kawarsky
Malcolm MacFarlane

The process for election of members to Executive Committee can be found in full in Schedule 1 of CRPO’s By-laws.
Role of Council Members
The role of Council members (elected and appointed) is to protect and uphold the public interest through their Council and committee work. It is not to “represent” CRPO Members, nor is it to represent the interests of any particular sector of the profession. The Council governs the profession in the public interest, striving to ensure that professional practice standards, including the professional conduct of Members, are maintained and enhanced; and that Members are supported in their continuing professional development.

Through their work on committee panels, Council members are also directly involved in reviewing complex and/or ‘irregular’ applications for registration, and dealing with complaints about Members’ professional conduct and/or competence, among other concerns. Committee work is an essential part of every Council member’s role. Council Members can expect to serve on several committees, some of which meet infrequently, others more […]

By |July 31st, 2015||Comments Off on Council Elections

Quality Assurance Program

Quality Assurance Program Overview

Notice to All Members  (Updated October 2017)
New QA Due Dates for Self-Assessment, Learning Plan and Learning Record
The following applies to all Members:

The deadlines related to your Quality Assurance (QA) Program requirements will soon change.  How these changes will impact your QA participation depends on your year of initial registration.

What is my year of initial registration?

Your year of initial registration is the year in which you first became registered with the College. Not sure when you became a Member? Check your Certificate of Registration, which can be found in the “Certificate” tab of your CRPO user account, or you can find yourself on the Public Register where your “Date of Initial Registration” is listed.

What is changing?

The deadlines associated with the Professional Development (PD) component are changing. These changes are necessary in order to meet the needs of Members, who must complete their tools by the deadline, and the needs of CRPO staff, who are responsible for supporting Members and the overall administration of the QA Program. The decision was carefully considered and included feedback from Members who completed PD tools in 2015 and 2016, a review of practices of other colleges, and consultation with staff. The changes are summarized on the first page of this summary document. You are welcome to print this document to share with your colleagues.

How will these changes impact me?

To learn how the changes to the PD deadlines will impact you, please follow these steps:

If you don’t already know your year of initial registration, learn what it is by looking yourself up on the Public Register.
Open the summary document and scroll to page 2.
On page 2, find your year of initial registration, then read across the row.

Want to […]

By |March 25th, 2015||Comments Off on Quality Assurance Program

Sexual Abuse

Preventing and Addressing Sexual Abuse by Members

Recent Developments
Client Relations Committee
Sexual Abuse Under the RHPA
Penalties for Sexual Abuse Under the RHPA
Misconduct Related to Sexual Abuse
Complaints and Reports of Sexual Abuse
Mandatory Reporting of Sexual Abuse
Therapy and Counselling Fund
Professional Practice and Jurisprudence e-Learning Module
Standards of Practice


Sexual abuse is an extremely serious form of professional misconduct that can result in loss of registration and/or other mandatory penalties.

The College of Registered Psychotherapists of Ontario (CRPO) mandates for all Members the position of zero tolerance concerning sexual abuse of clients by any College Member. Any act of sexual abuse is a misuse of power and a betrayal of trust.

Furthermore, the College recognizes the vulnerability of all clients and as such, is committed to ensuring the highest standards of practice for all Members, as well as a respectful and transparent discipline process that is accessible and sensitive for all.

This page contains information about CRPO’s role in preventing and responding to sexual abuse of clients by Members.
Recent Developments
In May 2017, the Ontario legislature enacted Bill 87, the Protecting Patients Act, 2016. This legislation strengthens CRPO’s ability to prevent and respond to sexual abuse of clients by Members. It does this, for example, by:

Increasing penalties for sexual abuse of clients by Members.
Instituting a mandatory “cooling off” period of one year for sexual conduct toward former clients. This is a bare minimum and may be increased in the future. Sexual conduct toward former clients may never be appropriate.
Augmenting access to funding for sexual abuse complainants and witnesses.
Increasing fines for failing to report sexual abuse by a regulated health professional.
Improving the discipline process for sexual abuse complainants and witnesses.
Giving the College the ability to suspend a Member’s Certificate of […]

By |March 25th, 2015||Comments Off on Sexual Abuse

Incapacity Proceedings

Incapacity Proceedings
The College of Registered Psychotherapists of Ontario is responsible for addressing complaints and other concerns about the conduct, competence and capacity of its Members.

Some complaints or concerns may raise the possibility that a Member is incapacitated. “Incapacitated” is defined in the Health Professions Procedural Code, which is schedule 2 of the Regulated Health Professions Act, 1991. Incapacitated means that the Member is suffering from a physical or mental condition or disorder that makes it desirable in the interest of the public that the Member’s Certificate of Registration be subject to terms, conditions or limitations, or that the Member no longer be permitted to practise.

If the Registrar or a panel of the Inquiries, Complaints and Reports Committee (ICRC) believes that a Member may be incapacitated, the matter will be referred to a Health Inquiry Panel. A Health Inquiry Panel is a panel of the ICRC whose task is to inquire specifically into whether a Member is incapacitated. The Health Inquiry Panel may seek documentary evidence, obtain witness statements, and interview the Member. If the panel has reasonable and probable grounds to suspect that the Member is incapacitated, it can require the Member to undergo an examination by a regulated health professional to assess their condition.

The Health Inquiry Panel has several dispositions available to it. It may:

recommend a disciplinary investigation;
issue advice or a caution;
enter into an agreement with the Member that safeguards the public interest;
take no action; or
if the concerns are serious and there is sufficient evidence to indicate that the member is incapacitated, refer the Member to a Fitness-to-Practise hearing.

Fitness-to-Practise Committee
The Fitness-to-Practise Committee conducts hearings into allegations of Member incapacity.

A fitness hearing is a formal legal process. Evidence is presented […]

By |July 28th, 2014||Comments Off on Incapacity Proceedings