Quality Assurance Program Overview

Notice to All Members  (Updated October 2017)

New QA Due Dates for Self-Assessment, Learning Plan and Learning Record

The following applies to all Members:

The deadlines related to your Quality Assurance (QA) Program requirements will soon change.  How these changes will impact your QA participation depends on your year of initial registration.

What is my year of initial registration?

Your year of initial registration is the year in which you first became registered with the College. Not sure when you became a Member? Check your Certificate of Registration, which can be found in the “Certificate” tab of your CRPO user account, or you can find yourself on the Public Register where your “Date of Initial Registration” is listed.

What is changing?

The deadlines associated with the Professional Development (PD) component are changing. These changes are necessary in order to meet the needs of Members, who must complete their tools by the deadline, and the needs of CRPO staff, who are responsible for supporting Members and the overall administration of the QA Program. The decision was carefully considered and included feedback from Members who completed PD tools in 2015 and 2016, a review of practices of other colleges, and consultation with staff. The changes are summarized on the first page of this summary document. You are welcome to print this document to share with your colleagues.

How will these changes impact me?

To learn how the changes to the PD deadlines will impact you, please follow these steps:

  1. If you don’t already know your year of initial registration, learn what it is by looking yourself up on the Public Register.
  2. Open the summary document and scroll to page 2.
  3. On page 2, find your year of initial registration, then read across the row.

Want to know more?

Watch a recording of a recent session where these changes were discussed or review the Professional Development Guide. The recordings will be posted to this page soon. Until these materials become available, we invite you to contact staff in the QA department at QA@crpo.ca.

Jump to a topic:
Professional Development Component
Peer and Practice Review
Professional Improvement
Participation Expected


As with all regulated health professions, the College of Registered Psychotherapists of Ontario (CRPO) is required to establish and maintain a Quality Assurance (QA) Program. Broad parameters of this mandatory program are set out in the Regulated Health Professions Act, 1991, and each health regulatory college must establish requirements for Member participation in continuing professional development and/or continuing education, and self, peer and practice assessment. Colleges must also have in place a mechanism to monitor Member participation.

CRPO’s QA Program includes these components, the details of which are described in the sections below:

  1. Professional Development, which requires the ongoing participation of every Member;
  2. Peer & Practice Review, which involves the review of randomly selected Members’ practices by a trained peer assessor; and
  3. Professional Improvement, which includes a Member’s participation in a remediation program, as deemed necessary by the QA Committee.

The tools and resources that support your participation in the QA Program are available in the QA Portal. To access the QA Portal, log into your CRPO account and click on the “QA” tab.

Professional Development

The goals of the Professional Development component of the Quality Assurance Program are to support your ongoing self-reflection and professional growth. As such, you are encouraged to engage regularly in a conscious reflection on your practice and participate regularly in growth opportunities. By using the tools, including the Self-Assessment, Learning Plan and Learning Record, you will be able to uncover areas of practice that may benefit from development and track and reflect on your own professional growth.

Details about your ongoing engagement in this component of the Program, including participation deadlines, expectations regarding participation in learning activities, and other requirements, are available in the Professional Development Guide.

Each year, a number of Members will be randomly selected and their Professional Development tools will be reviewed by CRPO staff, based on criteria established by the Quality Assurance Committee. The purpose of this tool review is to determine whether the materials have been completed adequately. A subset of those selected will also be required to participate in Peer and Practice Review. In addition, those whose Professional Development tools are found to be incomplete and/or inadequate may be required to submit additional documentation and/or engage in a Peer and Practice Review.

Peer and Practice Review

Being selected to participate in Peer and Practice Review (PPR) is a routine part of being a regulated health professional. CRPO’s two-step PPR process is designed to assess a Member’s knowledge, skill and judgement:

  1. All Members selected for PPR will undergo Step 1, which mainly involves an interview conducted by phone or webinar.
  2. Members who are identified to require further assessment will move on to Step 2, which involves an in‐depth interview, usually at the Member’s practice setting.

Each year, CRPO will randomly select a number of Members for Peer and Practice Assessment. If you are selected to participate in PPR, a peer assessor will engage you in the process to help you identify your areas of strength and areas that may benefit from enhancement. Peer assessors are fellow Members of CRPO who have been trained to conduct PPRs. They, and the College, are committed to working with you supportively and collaboratively to help you meet your professional obligations, many of which are laid out in the Professional Practice Standards for Registered Psychotherapists.

Members may also be referred for a Peer and Practice Assessment:

  • if, following review of a Member’s submitted Professional Development tools, there are concerns regarding their participation; and
  • in cases where a Member hasn’t completed 750 Currency Hours within the previous three calendar years. (Referrals of this kind are made by the Registrar.)

Please read the Peer and Practice Review Guide for the Remote Interview for more information.

Professional Improvement

The Professional Improvement component of the QA Program engages Members who, as determined by the QA Committee, require additional support to address identified learning needs. Only those Members who have been identified in the Peer and Practice Review to require directed remediation will engage in this component, which may include remediation or specified continuing education.

In certain circumstances, the QA Committee may direct the Registrar to impose terms, conditions or limitations on a Member’s Certificate of Registration, for example:

  • if a Member’s Peer and Practice Assessment demonstrates egregious gaps in knowledge, skill or judgment; or
  • if the Member did not successfully complete a program of specified continuing education or remediation.


Information you share as a result of your participation in the QA Program is confidential and, with limited exceptions, the information you provide can only be used for Quality Assurance purposes. CRPO will not post QA review results on the Public Register or share your information with current or future employers.

With this in mind, you are strongly urged to provide honest responses that are an accurate reflection of your current level of knowledge, skill and judgment.

If the QA Committee believes that a Member may have committed a serious act of professional misconduct, or may be incompetent or incapacitated, the Committee may disclose only the Member’s name and the allegation against the Member to the Inquiries, Complaints and Reports Committee (ICRC). The ICRC may carry out an independent investigation, if it elects to do so.  However, in cases where a Member knowingly gave false information to the QA Committee or an Assessor, the Committee may disclose this information to the Committee that is dealing with the matter.

Participation Expected

You and the College have a shared responsibly under the RHPA to ensure that you are meeting your Quality Assurance obligations. If a Member persistently refuses to cooperate or to participate, the QA Committee may find it necessary to report the Member’s name and the allegation to the ICRC as it is considered professional misconduct to contravene a provision of the Psychotherapy Act, 2007 or the RHPA.

These expectations are laid out in CRPO’s governing legislation as follows:

  1. Every member shall co-operate with the Quality Assurance Committee and any assessor it appoints[…] (Regulated Health Professions Act, 1991, Schedule 2, provision 82.1.)
  2. Every member shall participate in the program. (Quality Assurance Regulation under the Psychotherapy Act, 2007, provision 4.)