QA Program Overview

As with all regulated health professions, CRPO has a Quality Assurance (QA) Program that all registrants are required to participate in. CRPO’s QA Program includes these components, the details of which are described in the sections below:

  1. Professional Development, which requires the ongoing participation of every registrant;
  2. Peer and Practice Review, which involves the review of randomly selected registrants’ practices by a trained peer assessor; and
  3. Professional Improvement, which includes a registrant’s participation in a remediation program, as deemed necessary by the QA Committee.

The tools and resources that support registrants’ participation in the QA Program are available in the QA Portal. To access the QA Portal, log into your CRPO user account and click on the “QA” tab.

1. Professional Development

The goals of the Professional Development component of the Quality Assurance Program are to support registrants’ ongoing self-reflection and professional growth. As such, registrants are encouraged to engage regularly in a conscious reflection of their practice and participate regularly in growth opportunities. By using the tools, including the Self-Assessment, Learning Plan and Learning Record, registrants are able to uncover areas of practice that may benefit from development and track and reflect on their own professional growth.

Details about ongoing engagement in this component of the Program, including participation deadlines, expectations regarding participation in learning activities, and other requirements, are available in the Professional Development Guide.

CRPO members who registered on September 1, 2018 onwards must complete their Professional Development requirements within two months of their initial date of registration.

To learn more about PD deadlines, please follow these steps:

  1. Confirm your year of initial registration by looking yourself up on the Public Register.
  2. Review the instructions on this PD FAQ page.
  3. Review the Professional Development Guide.
  4. Technical support for commonly asked questions:

Overview of PD Requirements

New Members’ Ongoing QA Requirements

40 Hour Requirement & Types of Learning

How to Access and Use PD Tools

2. Peer and Practice Review

Each year, a number of registrants will be randomly selected and their Professional Development tools will be reviewed by CRPO staff, based on criteria established by the Quality Assurance Committee. The purpose of this tool review is to determine whether the materials have been completed adequately. A subset of those selected will also be required to participate in Peer and Practice Review. In addition, those whose Professional Development tools are found to be incomplete and/or inadequate may be required to submit additional documentation and/or engage in a Peer and Practice Review.

Being selected to participate in Peer and Practice Review (PPR) is a routine part of being a regulated health professional. CRPO’s two-step PPR process is designed to assess a member’s knowledge, skill and judgement:

  1. All members selected for PPR will undergo Step 1, which mainly involves an interview conducted by phone or webinar.
  2. Members who are identified to require further assessment will move on to Step 2, which involves an in‐depth interview, usually at the member’s practice setting.

If you are selected to participate in PPR, a peer assessor will engage you in the process to help you identify your areas of strength and areas that may benefit from enhancement. Peer assessors are fellow members of CRPO who have been trained to conduct PPRs. They, and the College, are committed to collaborating with you and supporting you to meet your professional obligations, many of which are laid out in the Professional Practice Standards for Registered Psychotherapists.

Registrants may also be referred for a Peer and Practice Review:

  • if, following review of a registrant’s submitted Professional Development tools, there are concerns regarding their participation; and
  • in cases where a registrant hasn’t completed 750 Currency Hours within the previous three calendar years. Referrals of this kind are made by the Registrar.

Please read the Peer and Practice Review Guide for the Remote Interview for more information.

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3. Professional Improvement

The Professional Improvement component of the QA Program engages registrants who, as determined by the QA Committee, require additional support to address identified learning needs. Only those registrants who have been identified in the Peer and Practice Review to require directed remediation will engage in this component, which may include remediation or specified continuing education.

In certain circumstances, the QA Committee may direct the Registrar to impose terms, conditions and limitations on a member’s Certificate of Registration, for example:

  • if a registrant’s Peer and Practice Review demonstrates egregious gaps in knowledge, skill or judgment; or
  • if the registrant did not successfully complete a program of specified continuing education or remediation.

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Information shared as a result of participation in the QA Program is confidential and, with limited exceptions, the information provided can only be used for Quality Assurance purposes. CRPO will not post QA review results on the Public Register or share your information with current or future employers.

With this in mind, registrants are strongly urged to provide honest responses that are an accurate reflection of their current level of knowledge, skill and judgment.

If the QA Committee believes that a registrant may have committed a serious act of professional misconduct, or may be incompetent or incapacitated, the Committee may disclose only the registrant’s name and the allegation against the registrant to the Inquiries, Complaints and Reports Committee (ICRC). The ICRC may carry out an independent investigation, if it elects to do so.  However, in cases where a registrant knowingly gave false information to the QA Committee or a peer assessor, the Committee may disclose this information to the Committee that is dealing with the matter.

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Participation Expected

Registrants and the College have a shared responsibly under the RHPA to ensure they are meeting the Quality Assurance obligations. If a registrtant persistently refuses to cooperate or to participate, the QA Committee may find it necessary to report the registrant’s name and the allegation to the ICRC as it is considered professional misconduct to contravene a provision of the Psychotherapy Act, 2007 or the RHPA.

These expectations are laid out in CRPO’s governing legislation as follows:

  1. Every member shall co-operate with the Quality Assurance Committee and any assessor it appoints[…] (Regulated Health Professions Act, 1991, Schedule 2, provision 82.1.)
  2. Every member shall participate in the program. (Quality Assurance Regulation under the Psychotherapy Act, 2007, provision 4.)

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