QA Program Overview

As with all regulated health professions, CRPO has a Quality Assurance (QA) Program that all registrants are required to participate in. CRPO’s QA Program includes these components, the details of which are described in the sections below:

  1. Professional Development, which requires the ongoing participation of every registrant;
  2. Peer and Practice Review, which involves the review of randomly selected registrants’ practices by a trained peer assessor; and
  3. Professional Improvement, which includes a registrant’s participation in a remediation program, as deemed necessary by the QA Committee.

The tools and resources that support registrants’ participation in the QA Program are available in the QA Portal. To access the QA Portal, log into your CRPO user account and click on the “QA” tab.

1. Professional Development

The goals of the Professional Development component of the Quality Assurance Program are to support registrants’ ongoing self-reflection and professional growth. As such, registrants are encouraged to engage regularly in a conscious reflection of their practice and participate regularly in growth opportunities. By using the tools, including the Self-Assessment, Learning Plan and Learning Record, registrants are able to uncover areas of practice that may benefit from development and track and reflect on their own professional growth.

Details about ongoing engagement in this component of the Program, including participation deadlines, expectations regarding participation in learning activities, and other requirements, are available in the Professional Development Guide.

Each year, a number of registrants will be randomly selected and their Professional Development tools will be reviewed by CRPO staff, based on criteria established by the Quality Assurance Committee. The purpose of this tool review is to determine whether the materials have been completed adequately. A subset of those selected will also be required to participate in Peer and Practice Review. In addition, those whose Professional Development tools are found to be incomplete and/or inadequate may be required to submit additional documentation and/or engage in a Peer and Practice Review.

CRPO members who registered on September 1, 2018 onwards must complete their Professional Development requiremenets within two months of their initial date of registration.

To learn more about PD deadlines, please follow these steps:

  1. Confirm your year of initial registration by looking yourself up on the Public Register.
  2. Review the instructions in the right hand sidebar on this page related to your year of registration.
  3. Review the Professional Development Guide.
  4. Watch the videos below.

How to Access and Use PD Tools

Professional Development Deadlines

2. Peer and Practice Review

Being selected to participate in Peer and Practice Review (PPR) is a routine part of being a regulated health professional. CRPO’s two-step PPR process is designed to assess a member’s knowledge, skill and judgement:

  1. All members selected for PPR will undergo Step 1, which mainly involves an interview conducted by phone or webinar.
  2. Members who are identified to require further assessment will move on to Step 2, which involves an in‐depth interview, usually at the member’s practice setting.

Each year, CRPO will randomly select a number of registrants for Peer and Practice Review. If you are selected to participate in PPR, a peer assessor will engage you in the process to help you identify your areas of strength and areas that may benefit from enhancement. Peer assessors are fellow members of CRPO who have been trained to conduct PPRs. They, and the College, are committed to collaborating with you and supporting you to meet your professional obligations, many of which are laid out in the Professional Practice Standards for Registered Psychotherapists.

Registrants may also be referred for a Peer and Practice Review:

  • if, following review of a registrant’s submitted Professional Development tools, there are concerns regarding their participation; and
  • in cases where a registrant hasn’t completed 750 Currency Hours within the previous three calendar years. Referrals of this kind are made by the Registrar.

Please read the Peer and Practice Review Guide for the Remote Interview for more information.

Back to top

3. Professional Improvement

The Professional Improvement component of the QA Program engages registrants who, as determined by the QA Committee, require additional support to address identified learning needs. Only those registrants who have been identified in the Peer and Practice Review to require directed remediation will engage in this component, which may include remediation or specified continuing education.

In certain circumstances, the QA Committee may direct the Registrar to impose terms, conditions and limitations on a member’s Certificate of Registration, for example:

  • if a registrant’s Peer and Practice Review demonstrates egregious gaps in knowledge, skill or judgment; or
  • if the registrant did not successfully complete a program of specified continuing education or remediation.

Back to top

Confidentiality

Information shared as a result of participation in the QA Program is confidential and, with limited exceptions, the information provided can only be used for Quality Assurance purposes. CRPO will not post QA review results on the Public Register or share your information with current or future employers.

With this in mind, registrants are strongly urged to provide honest responses that are an accurate reflection of their current level of knowledge, skill and judgment.

If the QA Committee believes that a registrant may have committed a serious act of professional misconduct, or may be incompetent or incapacitated, the Committee may disclose only the registrant’s name and the allegation against the registrant to the Inquiries, Complaints and Reports Committee (ICRC). The ICRC may carry out an independent investigation, if it elects to do so.  However, in cases where a registrant knowingly gave false information to the QA Committee or a peer assessor, the Committee may disclose this information to the Committee that is dealing with the matter.

Back to top

Participation Expected

Registrants and the College have a shared responsibly under the RHPA to ensure they are meeting the Quality Assurance obligations. If a registrtant persistently refuses to cooperate or to participate, the QA Committee may find it necessary to report the registrant’s name and the allegation to the ICRC as it is considered professional misconduct to contravene a provision of the Psychotherapy Act, 2007 or the RHPA.

These expectations are laid out in CRPO’s governing legislation as follows:

  1. Every member shall co-operate with the Quality Assurance Committee and any assessor it appoints[…] (Regulated Health Professions Act, 1991, Schedule 2, provision 82.1.)
  2. Every member shall participate in the program. (Quality Assurance Regulation under the Psychotherapy Act, 2007, provision 4.)

Back to top

version française

Frequently Asked Questions - PD Deadline Changes

Do I have to complete Professional Development requirements each year?

Members of CRPO are expected to engage in an ongoing process of growth and professional development. This is a commitment that continues for as long as you practise the profession.

The Professional Development component of the QA Program sets a general framework for a process that helps all members to reflect on their practice and consciously shape the course of their professional growth. CRPO has developed related tools that are meant to help members meet their obligations. These tools also help CRPO meet its obligation to assure the public that members of the profession are working to maintain and enhance their competence.

With that in mind, members are encouraged to update their Professional Development tools regularly. Except new members who have special requirements that provide an introduction to the QA Program, members are required to provide completed tools every two years.

My year of initial registration is 2015. When is my deadline to complete the PD requirements?

Members who registered in 2015 are now required to provide completed tools by November 30th in odd-numbered years. This is a mandatory ongoing requirement. Members who registered in 2015 who did not complete their tools by November 30, 2017 must provide them by the mandatory deadline, which is November 30, 2019.

“Providing completed tools” means filling in the Learning Plan and Learning Record so that they reflect goals, plans, reflections and any learning activities the member has engaged in since becoming a member, up until the voluntary or mandatory deadline.

A member who chooses to provide their completed tools in 2019 is still required to engage in 20 hours of learning activities each year (or 40 hours in each two year period).

My year of initial registration is 2016. When is my deadline to complete the PD requirements?

Members who registered in 2016 are now required to provide completed tools by November 30th in even-numbered years. This is a mandatory ongoing requirement. Members who registered in 2016 who did not provide their completed tools voluntarily by November 30, 2018 must provide them by the mandatory deadline, which is November 30, 2020.

“Providing completed tools” means filling in the Learning Plan and Learning Record so that they reflect goals, plans, reflections and any learning activities the member has engaged in since becoming a member, up until the voluntary or mandatory deadline.

A member who chooses to provide their completed tools in 2020 is still required to engage in 20 hours of learning activities each year (or 40 hours in each two year period).

My year of initial registration is 2017. When is my deadline to complete the PD requirements?

Because you registered in an odd-numbered year, you will be required to complete your ongoing PD requirements by the end of November 2019. See the Guide for more information about your ongoing requirements. Your deadline to complete the new member requirements was November 30, 2018.

My year of initial registration is 2018. When is my deadline to complete the PD requirements?

If you registered on or any time after September 1, 2018, you are required to complete the new member requirements within two months of your date of registration. The requirements for new members are to:

  • Complete a Self-Assessment.
  • Begin a Learning Plan.

Anyone who registered in 2018 is required to complete their ongoing PD requirements by the end of November 2020. See the Guide for more information about your ongoing requirements.

If you registered from January 1 to August 31, 2018, your deadline to complete the new member requirements was November 30, 2018.

My year of initial registration is 2019. When do I need to complete my QA requirements?

If you haven’t done so already, you’ll have to complete the Professional Development (PD) requirements for new members within two months of your date of registration. The requirements for new members are to:

  • Complete a Self-Assessment; and
  • Begin a Learning Plan by documenting at least one goal and corresponding plan of action.

Once you’ve completed these requirements, keep your Learning Plan and Learning Record open so that you can update them regularly until your next deadline, which will occur in November 2021. By this time, your Learning Record should demonstrate at least 20 hours participation in learning activities for each year of registration.

All members’ participation in the PD component is ongoing. This means you’ll need to complete a new Self-Assessment, Learning Plan, and Record every second year. Since you’re a member who joined in an odd-numbered year, all future PD deadlines will fall on November 30 in odd-numbered years (2021, 2023, 2025, etc.).

See the Guide for more information about your ongoing requirements.

What else can you tell me about the 40-hour requirement?

Members are required to engage in at least 40 hours of learning activities over a period of two years. This requirement presumes that two years have passed between the time a member completes the new member requirements and the time when the member’s next deadline rolls around. However, a small number of members will find that the time between their new member deadline and their next deadline is shorter than two years. This subset of members is required to engage in “a reasonable proportion” of the 40 hours. The reasonable proportion will be calculated based on the total number of months the member has been registered (or the total number of months that have elapsed between one deadline and the next, if applicable). For example, a member who has been registered for 18 months (or ¾ of a two year time span) would be required to engage in at least 30 hours of learning activities (which is ¾ of the 40 hour requirement).

It is recommended that you record activities in your Learning Record soon after you complete them. Doing this means you will have a nearly complete Record by the time the deadline rolls around and you won’t be in a panic trying to fill in two years of information just before the deadline.

If you are engaged in an activity that unfolds over a significant span of time (for example a semester-long course), you are welcome to include that in your Learning Record before it has ended, but only record the hours you’ve completed already (not the hours you expect to complete). Since you can edit entries made in the Learning Record, update the hours associated with that activity as often as you need to.

I just joined CRPO – what do I need to know about QA?

Now that you are a member of a regulated profession you have responsibilities that must be met in order to remain a member in good standing.

You’ll need to begin participating in the Professional Development (PD) component of the QA Program by completing the new member requirements within two months of your date of registration. These include:

  • Completing a Self-Assessment; and
  • Beginning a Learning Plan by documenting at least one goal and corresponding plan of action.

To get started, you’ll need to log into your CRPO account and click on the “QA” tab. You can learn more about your other professional obligations here (https://www.crpo.ca/new-members/).