Detailed information about the renewal process is available here. If you are encountering issues with your renewal, please see if your question is answered below! The questions are separated into the following categories:
Why did I get a reminder about my registration expiring?
The email ‘CRPO – Renewal Reminder’ is specifically about registration renewal for the 2023-2024 registration year. This involves submission of the online renewal form and payment of the online renewal fee, both of which are done in the “Renewal” page of your account.
Do I have to renew?
All registrants must renew their registration annually, by March 31st each year. This year’s renewal will open on February 1st and is due by March 31st.
I was registered in late 2022. Do I need to renew?
Yes, you are required to renew your registration for the upcoming registration year.
I was registered in early 2023. Do I need to renew?
New registrants who are initially registered in January to March will no longer be required to complete the annual renewal form, since the application approval date is close to the renewal deadline. Instead, these new registrants will be required to pay the renewal fee when their application is approved.
Can I pay my registration fee using bank-to-bank transfer?
No, fees must be paid by Visa or MasterCard directly through your user account. The alternative for individuals without credit cards is a prepaid credit card.
I don’t see an invoice for the renewal fee in my account?
Payment is the last step of the renewal form. So, you must go to the “Renewal” page of your user account, go through the renewal form and provide the requested information for each section, and on the final page you will be presented with the invoice.
Why is there is no ‘Start renewal’ button in the “Renewal” page of my account?
Before you can access the online renewal form, you must complete the Health Professions Database information in the “HPDB information” page of your user account. These questions are required by the Ministry of Health and Long-Term Care. Please complete the questions. It should only take a few minutes.
I think I submitted my renewal. How can I confirm it was received?
If you made no changes, your renewal will be automatically approved. You will receive an email confirming that your renewal is approved.
If you made changes or if there is something in your renewal that requires review, you will receive an email confirming that your renewal has been submitted. Your online renewal form will then be reviewed by staff and, if there are any follow-up questions, you will be contacted by email. Once the review of your renewal is complete and approved by staff, you will be sent an email confirming that your renewal is approved.
I submitted before the deadline, but my renewal form is still “Received”. Can I continue to practice?
It normally takes a regulatory body several months to review all renewals. Registrants who have completed both items required for renewal (i.e., payment of the registration fee and submission of the online renewal form) can continue to practise as usual while their renewal is being processed.
I completed my renewal. Will I receive a new Certificate of Registration?
No, CRPO does not issue a new Certificate of Registration each year.
Where is my learning plan and learning record?
The learning plan and learning record are part of the Quality Assurance (QA) Program, which is separate from registration renewal. For more information about the QA program, please see the QA Program page. If you have additional questions about the QA program, please email QA@crpo.ca.
Do I update my practice information in the renewal form?
No, this is done in the “Practice information” page of your account. For further details, please see here.
Can I update my clinical experience in the renewal form?
No, this is done in the “Practice information” page of your account. For further details, please see here.
Where can I find information about transferring into or out of the Inactive category for the 2023-2024 registration year?
Information about the Inactive category can be found here. The deadline to request to transfer to the Inactive category is March 14, 2023. Registrants who submit a request to transfer to the Inactive category after this deadline may be required to pay the full RP registration renewal fee for the 2023-2024 registration year. Your transfer date must also take place on or before April 1st, as this is the date that the new registration year begins.
I do not intend on renewing. How do I notify CRPO?
If you wish to resign your registration, please submit a resignation request directly through the “Category transfer request” page of your user account.
I am encountering an error on my renewal form.
Error messages on the renewal form will be accompanied with red text identifying the specific field(s) that have an error. Please look for the red text designating where the issue is occurring, then fix the information in that field.
If you are uncertain what the error may be, please email firstname.lastname@example.org with a screenshot of the page that you are having difficulty on. Ensure that the screenshot includes all fields and error messages so that staff can assist you.
I am on Step 2 – Currency of the renewal form. What is this year’s currency window?
For the 2023-2024 renewal, the currency window is January 1, 2020 to December 31, 2022. Hours completed during this time period may count towards currency, provided that they are related to the practise of psychotherapy and fall into one of the currency categories.
I am on Step 2 – Currency of the renewal form. Where do I upload proof of my currency hours?
RPs are not required to provide documentary proof of their currency hours unless specifically requested to do so by College staff. In the renewal form, you would just select whichever option applies to you.
I am on Step 2 – Currency of the renewal form. I have not completed 750 currency hours in the relevant currency window. How do I renew?
In the renewal form, please select the option indicating that you have not completed 750 currency hours. You will then be asked to provide an explanation of why you have not completed the required hours and any circumstances that may apply. You will also be required to provide a breakdown of the currency hours that you have completed. Your submission will be reviewed by the Registrar. You may be required to complete upgrading activities or undergo a peer and practice assessment.
I am on Step 3 – Regulatory history of the renewal form. How do I fill out this section?
The question is asking whether you are currently registered, previously registered or have ever been refused registration with any other statutory regulatory body. You would select “yes” and provide the relevant information if any of the following apply:
- You are currently registered with another regulatory body, OR
- You were previously registered with another regulatory body, OR
- You were refused registration with another regulatory body.
If you have only ever been registered with CRPO, you would select “no”.
I am on Step 3 – Regulatory history of the renewal form. Why is “yes” automatically selected for this question?
If you previously reported current or past membership or refusal with another statutory regulatory body, the answer to the question is “yes” and cannot be changed.
I am on Step 3 – Regulatory history of the renewal form. I am a member of a professional association. Should I report this?
No, membership with associations that are not statutory regulatory bodies should not be reported in the renewal form.
I am on Step 5 – Conditions and accommodations of the renewal form. Why is “yes” automatically selected for this question?
If you previously reported information about a condition or accommodation, “yes” will be automatically selected. If you have any changes to your selection, you can update the response and/or information reported.
I am on Step 6 – Health information custodian (HIC) successor of the renewal form. There is no information listed. What do I need to do?
If you do not have custody of any client records, please check the applicable box.
If you do have custody of client records, please input the name and other requested information of each successor custodian.
I am on Step 7 – Health professions database questions – Part 1. There is an error message telling me there is something wrong with my education in the profession.
CRPO has recently made some changes to the Registrant Portal to encourage registrants to regularly review the information in their account and ensure it is up-to-date. This includes requiring registrants to click into each entry for education in the profession, review the information to ensure it is correct, then click “Save and close”. Education entries that require review will be highlighted in red.
I am on Step 7 – Health professions database questions – Part 1. What is considered education in or outside the profession?
For education in the profession, you can report up to five levels of education and training that you have completed. The profession means within the scope of practice of psychotherapy, as defined in Psychotherapy Act, 2007.
For education outside the profession, if you have completed a higher level of education you would select “yes” and input the relevant details. If you have not completed a higher level of education outside the profession, please select “no”.
Please use your professional judgement to determine whether a specific education and training program is in the profession.
I am on Step 7 – Health professions database questions – Part 1. When trying to enter information about my education, my institution is not on the list? What do I do?
The questions in Step 7 and 8 are standard questions with standard drop-down menus set by the Ministry of Health and Long-Term Care and is collected for the Ministry, not CRPO. CRPO cannot change the drop-down menus. All 26 regulatory health colleges use the same menus.
If your education institution is not on the list, please select either “Private Career College” or “Not Applicable” from the drop-down menu. If the school/institution is outside of Canada, select “Out of Country”.
I am on Step 7 – Health professions database questions – Part 1. It asks if I’ve been practicing since graduation. What does this mean?
If you are currently practicing the profession and you have graduated from your education program in psychotherapy, you would select “yes” and input the relevant details. If you have not yet graduated or if you have not begun practicing psychotherapy since the date you graduated, you would select “no”.
I am on Step 7 – Health professions database questions – Part 1. Why is my first year of practise greyed out?
Certain information should not change year-over-year. For example, the year that a registrant first began pratising the profession is not something that would change. As such, fields that should not change will be locked once the registrant has entered information into it.
Other information will remain unlocked and changes can be made at every renewal, if necessary. For example, if a registrant chooses to complete higher level of education in an unrelated field because they are looking to change careers, then they may need to update their education outside of the profession.
I am on Step 8 – Health professions database questions – Part 2 and am having issues with the bottom portion. How do I fill this out?
The bottom of step 8 is asking for proportion of weekly practice hours doing each of the specified activities. So, the percentages that you enter into each of the six boxes must total either 0 or 100%. The total should only be 0 if you did not work in the psychotherapy field at all in the last year. The box at the bottom is the sum of the percentages you enter in the six boxes.
Here is an example: Bob works 40 hours per week. Of these 40 hours, approximately half of Bob’s time is providing direct professional services, and the rest of Bob’s time is split evenly between research and administration. So, Bob’s entries would look like this:
|Proportion of average weekly practice hours on direct professional services||50|
|Proportion of average weekly practice hours on teaching||0|
|Proportion of average weekly practice hours on clinical education||0|
|Proportion of average weekly practice hours on research||25|
|Proportion of average weekly practice hours on administration||25|
|Proportion of average weekly practice hours on all other activities||0|
The total of these boxes is 100% (50 + 25 + 25 = 100).
Please note: the above is an example only. Please ensure that you are reporting proportions that accurately reflect your practice.
Where do I upload my updated professional liability insurance information?
You are not required to provide information about your updated insurance coverage unless specifically requested to do so by College staff, or if you are selected to participate in an insurance audit. If you are selected for audit, you will be notified and required to provide documentary proof of your insurance coverage.
Can I delete an entry?
No, you will not be able to delete information once it has been added. You can email staff at email@example.com to specify what entry you would like deleted.