Clients, authorized representatives and members of the public have a right to file a complaint with the College regarding a member’s professional conduct. The member must advise the client/authorized representative/member of the public of such if asked. If a client asks whom they can complain to about the member’s professional conduct, it is the member’s responsibility to advise the client to contact the College. As the College is new, it is particularly important that members make their clients aware of the existence of the College and its role in regulating Registered Psychotherapists.
Members must facilitate the complaints process by providing contact information for the College. This information must be provided to clients, a client’s authorized representative and to members of the public when requested.
Contact information for the College is as follows:
College of Registered Psychotherapists of Ontario
375 University Avenue, Suite 803
Toronto, ON M5G 2J5
Tel: 416-479-4330 or 1-844-712-1364
The Standard: Complaints Process
A member makes general information about the College available to clients, and if asked, informs clients of their right to file a complaint with the College. The member also provides the College’s contact information to facilitate the filing of the complaint.
Demonstrating the Standard
A member demonstrates compliance with the standard by, for example:
- providing general information about the College to clients;
- providing contact information for the College to clients, a client’s authorized representative and to
- members of the public when requested;
- if asked by a client how to file a complaint, informing a client that s/he has a right to file a complaint and providing the College’s contact information (address and telephone number).
Note: College publications containing practice standards, guidelines or directives should be considered by all members in the care of their clients and in the practice of the profession. College publications are developed in consultation with the profession and describe current professional expectations. It is important to note that these College publications may be used by the College or other bodies in determining whether appropriate standards of practice and professional responsibilities have been maintained.