User Management System FAQ

1. Go to the login page.
2. Click on the Applicant portal.
3. Click on “New User? Apply Now” to create your CRPO account.

1. Go to the login page.
2. Click on the Applicant portal (if you are applying to be registered) or the Registrant portal (if you are already registered).
3. Enter the email address you have on file with CRPO.
4. Enter your password.
5. Click on “Sign in”.
6. Answer the security question you previously selected.
7. Click on “Submit”.
8. That’s it! You’re in your user account.

1. Go to the login page.
2. Click on the Applicant portal (if you are applying to be registered) or the Registrant portal (if you are already registered).
3. Click on “Forgot password.”
4. Enter the email address you have on file with CRPO.
5. Hit “Submit” and a temporary password will be emailed to you. It may take up to 10 minutes for the reset email to come through.
6. Log in using the temporary password. You will be prompted to set a new password and answer security questions.
7. That’s it! You’re in your user account.

The issue could be caused by security features on your computer. If you are at work, try resetting at home. You could also try using a different device (e.g. phone). Another option is to try a different internet browser (e.g. Firefox, Chrome). If you continue to receive an error message, send a screenshot to info@crpo.ca.

Please click “Forgot password” to reset your password and security questions.

If you have an autofill function on your browser, it may be entering your old login information. Please try typing out your email and password and/or disabling your autofill function.

If you clicked “Reset Password” multiple times, you would have received multiple temporary password emails. These emails will have different passwords, so if you try using an old temporary password, it will no longer work. If you received multiple temporary password emails, please use the most recent temporary password that was issued.

If you continue to encounter errors, it is possible you had created two accounts in the previous system with the same email address. Please contact CRPO at info@crpo.ca and we will correct the issue.

There could be a couple of possible reasons you are not receiving the temporary password email.

• If you are using a Gmail account, it is possible that the email is getting filtered into another folder, such as ‘Important’, ‘Social’ or ‘Promotions’. Please check these folders to see if the temporary password email was sent there.
• Try searching for “CRPO” in your inbox. If the email was filtered to another folder outside of your inbox, this could be a quick way to find it.
• Your email has security features in place that is preventing the temporary password from reaching your inbox. Confirm you have indicated all emails from “@crpo.ca” are “safe senders” or “trusted senders.”
• You are using an email address that does not match the one CRPO has on file. Contact CRPO at info@crpo.ca if you aren’t sure you are using the right email.

Please email info@crpo.ca for assistance. Please note that you will be asked to provide information to confirm your identity.

Please email info@crpo.ca for assistance. Please note that you will be asked to provide information to confirm your identity.