“Complaints” and “reports” are two different processes for submitting a concern about a Registered Psychotherapist (RP). It is important to know the difference before choosing which one to submit.
A complaint triggers a formal process where you (sometimes referred to as “the complainant”) and the RP are both parties to the complaint. In this process:
- You must provide your name and contact information.
- You are kept up to date on the progress of the complaint and you receive a written decision at the end of the process.
- You generally have the opportunity to reply to the psychotherapist’s response to the complaint.
- When the final decision is released, you and the psychotherapist have the chance to ask an independent tribunal, the Health Professions Appeal and Review Board, if they are not satisfied with the outcome. This does not apply if the decision of the Inquiries, Complaints and Reports Committee (ICRC) is to refer the matter to disciplinary or incapacity proceedings.
- To file a complaint, fax, email or mail us a completed Complaint Form.
A report is information that an individual wishes or is required to bring to CRPO’s attention. Regarding reports:
- The person making the report (sometimes called the “reporter”) is not a party to the investigation and decision-making process.
- CRPO will consider the matter, and may ask the reporter for additional information; however, the reporter is generally not provided with updates or the result.
- There is no set time for investigating a report and there is no opportunity to request a review by the Health Professions Appeal and Review Board.
- To report information to CRPO, please email email@example.com with the information. It is helpful if you indicate that you are not making a complaint, but simply reporting the information to CRPO. Please provide as much detail as possible.
- For more information about reports, review the Mandatory Reporting page.